At MAD ID, we’re all about making your product go 🚀 with crazy-good design and development. Here’s how we deliver, handle refunds, and manage cancellations to keep things smooth and transparent.

Service Delivery
We provide top-tier software development, UI/UX design, AI features, mobile apps, and more for early-stage startups and beyond. Once we kick off your project (after a quick chat and agreement), we’ll deliver based on the scope and timeline we set together—usually within weeks, depending on complexity. You’ll get updates in 24-48 hour cycles because we move fast. Your vision, executed with superpower precision.

Refund Policy
We’re here to nail it, but if things don’t work out:

Full Refunds: Available if you cancel before we start coding or designing (i.e., no work begun).

Partial Refunds: If we’re mid-project and you pull the plug, we’ll refund based on what’s left after accounting for work completed (e.g., 50% done = 50% refunded).

No Refunds: Once your project is delivered and approved, or if delays stem from missing client input, refunds are off the table.

Refunds hit your account via Stripe within 7-10 business days. Speedy, like us. Cancellation Policy Need to hit pause? No sweat—just let us know in writing at charlotte@mad.id.

Before We Start: Cancel anytime for a full refund.

After We Start: We’ll calculate fees based on work done (e.g., 30% complete = 30% of the agreed cost retained). Written notice keeps it official.

We’ll wrap up any loose ends and send you what’s completed so far. No long-term commitments—our agreements are simple and flexible.

Got Questions? Hit us up at charlotte@mad.id or book a quick call here. We’re all about hassle-free vibes and making your startup shine.